A stuck vehicle requires assessment of its position, ground conditions and equipment access before a recovery method is discussed. Share the location, photos and wheel condition.
Winch capability and equipment availability must be confirmed for each request. Access or extraction cannot be assumed before the situation is reviewed.
Assess a stuck vehicle
Share the location, ground photos, vehicle position and equipment access space. Mention locked or damaged wheels and nearby obstructions. Assessment of extraction and loading points belongs to the operator reviewing the situation.
Before confirming a request
Agree on pickup, destination, loading method and the quote’s inclusions. Share parking restrictions and recipient details, and ask for confirmed availability and timing during the conversation.
What to discuss before booking
- Loading method suited to the vehicle’s condition
- Pickup, destination and site access
- Availability, timing and quote details